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Only Bitters - Returns

We hope that you are happy with your order when you receive it and enjoy preparing many a good cocktail! On the rare occasions that we don't get it right, here is how you can go about it.

Let us know!

Contact us and let us know what the problem is. Pictures are very helpful!

WHAT can be returned?
You may return items for a repair, refund, or exchange only if the items are damaged or otherwise not as described. There are no exchanges or refunds for change of mind, so please select carefully.

WHEN do items need to be returned by?
Returns for products arriving damaged must be sent back within 14 days of receipt of the parcel.

WHERE do items need to be returned to?
Items are to be returned to Only Bitters via a return parcel label that you will need to print and affix to the parcel. The return label will be emailed to you once we have discussed the problem and agreed on the solution.

HOW do customers return items?
It is important to re-pack the items carefully using the original box and the enclosed packing materials to prevent further damage.

SHIPPING for returns?
Returns are only for items that are damaged or otherwise not as described, and Only Bitters will provide the postage label and cover the postage cost for these returns.

CREDIT for returns?
Upon receipt of the returned item, the customer will receive a credit or refund as agreed.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Only Bitters’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Only Bitters’ or ‘us’ or ‘we’ refers to the owner of the website. Our ABN is 49 153 713 243. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Where a purchase contains products with alcohol, you confirm that you are 18 years old or older if in Australia, or are of legal drinking age in your country.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
In the event that an Only Bitters product is mistakenly listed at an incorrect price, we reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Only Bitters shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products.
Only Bitters does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Nonetheless, Only Bitters seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Only without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, shall survive any termination.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

This privacy policy sets out how Only Bitters uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

name and job title
contact information including email address and shipping address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to fulfil your order, send you tracking information, understand your needs and provide you with a better service, and in particular for the following reasons:

Order fulfilment
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
In future, we may also use your information to contact you for market research purposes.
We may contact you by email or phone.
We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our online store uses a platform/hosting service run by Neto. Through this service, Neto take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information - we securely submit credit card information to our bank for processing.

How our website uses cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Both our hosting service and Google Analytics use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes, and also be sure you do not sign up for the newsletter
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us, or selecting Unsubscribe, at the bottom of any marketing email sent by us.
if you have a Google account, by opting-out using the settings in your Google Ads settings.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please email us or log in to your online account to make the changes.